Frequently Asked Questions
You may be able to find an answer to your question by reading our FAQ below or you can check our Frequently Asked Questions page by clicking here
I did not receive my confirmation email/receipt email.
Please check your spam and/or junk mail folders as the email may have been sent there. If you are still unable to locate the email you may contact Stickwix and request another copy to be emailed to you.
What is your return and exchange policy?
You have 30 calendar days to return an item from the date you received it. To be eligible for a return, your labels must be unused and in the same condition that you received them. Your labels must be in the original packaging. Your labels need to have the receipt or proof of purchase. Refunds Once we receive your returned labels, we will inspect them and notify you that we have received your return. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer’s policies. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. If you have any questions on how to return your item to us, contact us at email@example.com.
How long will it take to get my order?
We strive to ship all orders within 7 to 10 business days upon receipt of your order.
What are your Shipping rates?
U.S. Shipping Chart Order Totals $1.00 - $34.99 Small envelope/box 2-3 Day Priority w / tracking - $6.45 $35.00 - $149.99 Medium box 2-3 Day Priority w / tracking - $13.45 $150.00 - $349.99 Large box 2-3 Day Priority w / tracking - $18.75 Over $350.00 -or- Out of Country orders: Please contact us at firstname.lastname@example.org for large order shipping charge
Do you offer volume pricing?
Volume discounts are available for the purchase of quantities of ten or more for any individual item. Contact Stickwix at email@example.com for more information.
What payment methods do you accept?
We accept Visa, Mastercard, Discover and PayPal.
How secure is your site?
We offer SSL security with 128-bit encryption upon checkout. This ensures that all your data remains private and secure.
We're happy to answer any questions you have. Please send us a message and we will respond within 24 business hours.
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